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jason_living
November 22, 2022
Question

Bank Deposit

  • November 22, 2022
  • 1 reply
  • 0 views

We have QBO integrated with GoCardless.  Usually a deposit from GoCardless (which includes payment of multiple invoices) is entered automatically into our bank account in QBO with the amounts allocated to the correct invoices.  Occasionally the deposit is not entered automatically in which cash we create it manually from +New>Bank Deposit and until very recently this allowed the invoices to which the deposit related to be manually selected.  Following a recent update to QBO the Bank Deposit screen no longer lists outstanding invoices so the deposit cannot be directly allocated against the invoices to which it relates.

 

Please advise if this is an error or a deliberate change and if the latter then please advise how we should now enter these transactions which for the past two days have not been automatically created bia the integration.

 

Thanks

1 reply

A
Ashleigh1
November 22, 2022

Hello Jason_living, thanks for posting on the Community page, 

 

So we do have currently an investigation GoCardless Invoice Payments/Deposits not generating automatically when the payment has been received and Paid out via GoCardless. If you can reach out to our chat support team here they will be able to add you onto that inv you can give them the number as well to help them find it its INV-79944 thanks.

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