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January 5, 2023
Question

Bank refunded payment to Vendor as account details were incorrect

  • January 5, 2023
  • 1 reply
  • 0 views

so confused! 

I entered 2 vendors bills in QB and then made payment. The account were incorrect. It took the bank a week before they refunded the amount. 

The bills now show as paid and their open balance is 0.00

I need to record the refund - presume as a deposit - and make payment again to the correct account. 

How do I record the payment? 

1 reply

January 5, 2023

Hi there, @Hjamben12. I'm here to help you correct the transaction in your account and guide you in recording payments.

 

You can consider creating a bank deposit that will only affect the accounts payable of the vendor. This way, you can proceed to match those in your transactions.
 

  1. Click +New.
  2. Select Bank deposit.
  3. Choose the bank account.
  4. In the Add funds to this deposit section, fill in the following fields.
    • Received from: Select or enter the vendor name
    • Account: Select the Accounts Payable account.
    • Amount: Enter the cheque amount.
  5. Select Save and close.

 

Then, let's link the deposit to the vendor's credit memo with a "zero dollar" payment.
 

  1. Click +New.
  2. Select Pay Bills.
  3. Select the bank deposit you just created. You’ll see the amount of the supplier credit in the Credit Applied field. The Total payment should be $0.00.
  4. Select Save and close.
     

For additional details on entering a credit from a vendor, feel free to read this article: Record a customer refund or supplier refund in QuickBooks Online.

 

Additionally, I'll be leaving these transactions to help you in the future:
 

Don't hesitate to get back to me if you have further clarifications about creating a bank deposit that will only affect the accounts payable of the vendor. I'll be more than happy to provide additional assistance. Keep safe!