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A
Anna Thorn
October 1, 2024
Question

Bank transactions seems to have deleted when changing category so I can't reconcile

  • October 1, 2024
  • 1 reply
  • 0 views

Hello everyone, I hope someone can help me figure out how to fix my issue.

 

I did the accounts for the last financial quarters and everything was matched up and no issues. I went through the Trial Balance with Director and we discussed the fact that we had two different categories for the companies income and we only needed one.

 

What I did: I changed categories on transactions (clicked 'undo' in bank transactions, changed the category and then saved them again) them after they had been reconciliated. Before this, I searched here on QB support and it seemed it would be fine since the categories were both under the same header "income". The screenshots shown in the question did not match up with what I saw after that.

I asked our accountant for help and she said I should undo what I did and then do a journal entry instead to move from one category to another. Makes sense now afterwards.

 

The accountant can't figure out how to correct this so I'm asking you now instead. When I look at account history, it says I have deleted transactions.

However, I didn't delete anything, but just changed the category - something I have done many times before.

 

The screenshots show the reconciliation and the link "we can help you fix it", which doesnt seem helpful.

 

How do i fix this?

 

Many thanks in advance!

1 reply

G
GeorgiaC
October 1, 2024

Hi Anna, thanks for joining the Community. We'll be happy to share some guidance on how to continue on with your reconciliation. 

 

The way that you have moved the balances between accounts (by selecting undo and then re-categorising each transaction) is perfectly acceptable. A journal entry to move total balances between accounts would have worked too. 

 

Any transaction that has been reconciled and then deleted (selecting Undo will remove the transaction from posting in QuickBooks, and so is essentially deleted) will flag up when you next come to reconcile. 

 

Assuming you have added all transactions back into QuickBooks, you can simply enter the same statement ending balance and the same statement ending date as your last completed reconciliation. 

 

The following page will then show the re-added transactions, and the difference should be zero when all transactions are selected. 

 

Thanks for reaching Intuit support. I'm just a post away if you have further questions or require additional assistance. 

A
Anna ThornAuthor
October 2, 2024

Georgia,

 

Thank you so much for your quick response.

Does this mean I will have to sit and create every transaction from scratch, that has been deleted with the 'undo' in order to be able to reconcile? Or how do I add the transactions back?

 

Thank you!

G
GeorgiaC
October 2, 2024

Hi Anna, thanks for getting back to me. Selecting Undo on a bank transaction in the Categorised bank tab will move it back to the For review bank tab (of your connected bank feed). 

 

Transactions in the For review bank tab don't post in QuickBooks until they've been added or matched. From here, you can review the transaction, making sure the correct category is selected, before adding/matching. 

 

If you undo and then re-add the same transactions (that were previously reconciled) you can then re-reconcile your account following the steps provided above and the difference will be zero. 

 

If you need any further guidance, please do get back in touch below and we'll be happy to help further. Have a great day! 

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