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October 15, 2020
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Bank Transfer Invoice Option Disappeared

  • October 15, 2020
  • 1 reply
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Hello, I started setting up my first invoice and saw I had the option to accept bank transfers. I decided to add my bank account before finishing the invoice so I could use that option, but now that I've added my bank account info, that option is no longer showing up on my invoice. Could anyone advise? My bank account is through Transferwise, if that matters, but it gives me a regular UK bank account number.

Best answer by Ashleigh1

Hello! I have not actually received the payment yet (I did this for a friend and so she's waiting until I get the invoice set up properly). I want to set it up so that when I email her the invoice it gives her the option to pay by bank transfer. There was a tick box for that when I started setting it up about a week ago and then it suddenly disappeared at the same time I connected my first bank account. Now my only options are to set up a credit card or direct debit.


Hello Mmmkay, 

 

So having looked into this more, that feature has been removed from Quickbooks, So if you want them to pay into your bank you would need to set up and do it through GoCardless or PayPal. 

 

 

1 reply

October 15, 2020

Hello Mmmkay, 

 

Welcome to the Community page, 

 

Can we just confirm are you meaning the option for your clients to pay by card on the invoice has disappeared?

 

Could you send us a screenshot of what you are seeing on your invoice, please?

 

Thanks 

mmmkayAuthor
October 15, 2020

Thanks for the quick response!

 

The option to pay by card is still there, it's the option to pay by bank transfer has disappeared. I've attached a screenshot of what I have now. Before adding my bank account, there was a checkbox that just said "bank transfer".

October 15, 2020

Hello Mmmkay, These are the current options we have for payments  was this box there when you clicked on receive payment on the invoice?