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LisMartinez_TheNewFlatRate
Feb 20, 2024 2:31 PM UTC
Question

Billing Descriptor

this is the text string that appears on the customers bank statement, which is important as customers frequently dispute/chargeback unrecognized charges. How can I change it?

1 reply

GeorgiaC
Feb 20, 2024 4:52 PM UTC

Thanks for reaching out to the Community, LisMartinez_TheNewFlatRate

 

It isn't possible to change the billing descriptor on a customer's credit or debit card statement in QuickBooks. For subscription payments made directly to Intuit, this will typically appear as Intuit LTD. Invoice payments made manually by customers (via their online bank) will vary by bank provider. 

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