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mrslenayoung
January 31, 2023
Solved

BULK APPLYING CHANGES TO TAGS CAUSES UPLOADED RECEIPTS TO DELETE

  • January 31, 2023
  • 2 replies
  • 0 views

I have over the past three days conducted all of my expenses in time for self assessment deadline today. 

 

Upon selecting all of my "BUSINESS' transactions and assigning them with a tag I created called "Justified expense" - every single receipt has been removed. This is to say, that a total of £13,000+ expense proofs have been deleted by the simple act of adjusting a tag. 

 

Users should be warned that Quickbooks is not fit for purpose. Do not use the tag feature at all, and certainly do not use it on evidenced expenses. 

 

Quickbooks will now tell me that these proofs are unrecoverable, and I expect that they will simply apologise for the inconvenience and refuse to recompense me for the complete waste of a years subscription. 

 

How a price increase is incoming this month is beyond me, when they cannot get the absolute basics of archiving uploads correct. 

 

I await their response to this thread. 

Best answer by CharleneMaeF

This isn't the kind of service we want you to have, mrslenayoung.

 

Let me share some information about how tags work.

 

The Tags feature is used to add customizable labels that let you track your transactions in a more efficient manner. If you're referring to the items that you sell, we're unable to attach tags to them. Though you can tag multiple transactions at once. Before diving, you'll need to categorise and review them first to activate the Tag icon.

 

To ensure the missing receipts get investigated, I'd recommend contacting our QuickBooks Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary. 

 

Here's how:

 

  1. Go to the Help (?) icon at the top.
  2. On the Assistant tab, click Talk to a human.
  3. Enter your concern in the Type something field, then click the send icon.
  4. Click on I still need a human.
  5. Select Get help from a human.
  6. You can either select Chat with us or Have us call you.

 

Additionally, here are some resources that you can read to help manage your business transactions in QuickBooks:

 


I appreciate your understanding on this matter. Please know that I'm determined to get this resolved.

2 replies

C
CharleneMaeFAnswer
January 31, 2023

This isn't the kind of service we want you to have, mrslenayoung.

 

Let me share some information about how tags work.

 

The Tags feature is used to add customizable labels that let you track your transactions in a more efficient manner. If you're referring to the items that you sell, we're unable to attach tags to them. Though you can tag multiple transactions at once. Before diving, you'll need to categorise and review them first to activate the Tag icon.

 

To ensure the missing receipts get investigated, I'd recommend contacting our QuickBooks Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary. 

 

Here's how:

 

  1. Go to the Help (?) icon at the top.
  2. On the Assistant tab, click Talk to a human.
  3. Enter your concern in the Type something field, then click the send icon.
  4. Click on I still need a human.
  5. Select Get help from a human.
  6. You can either select Chat with us or Have us call you.

 

Additionally, here are some resources that you can read to help manage your business transactions in QuickBooks:

 


I appreciate your understanding on this matter. Please know that I'm determined to get this resolved.

T
Tim Baber
September 24, 2024

I agrees I have just done a similar thing with out knowing it would delete al the attached docs, a total waste of time and effort. Now to start attaching them all again, Quickbooks your going to loose my custom this version is a total waste of time and isn't up to speed with other software solutions 

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