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sjhjoinery01
May 8, 2022
Question

Can anybody help with an issue as i have a delivery issue on my invoices which resulted in them not being sent so didnt get paid any advice would be grateful?

  • May 8, 2022
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

A
Archie_B
May 8, 2022

Thank you for joining the Community, sjhjoinery01.

 

I understand how important it is to deliver this invoices to your customers on time.

 

As I've checked on my end, we currently have an ongoing issue and our engineers are doing their best to resolve this as soon as possible.

 

Also, I recommend reaching out to our Support Team to add you to the list of affected users. This way, they'll be able to send you email notifications and updates once it's fixed.

 

To reach them:

 

  1. Log in to your QuickBooks Online account.
  2. Go to Help (?) at the upper right.
  3. Click on Contact Us.
  4. Choose a way to connect:
  • Start a chat with a live support.
  • Get the phone number to call our support line. 

 

For more details and support hours check out this link: QuickBooks Online Support.


Please don't hesitate to reach the Community again for other concerns about invoices. We'll be happy to assist. Have a good one!

S
Suzanne 1
May 9, 2022

i have had this issue for 2 months and its has been 'investigated' by your engineers for the same amount of time

 

I have tried to raise a complaint and now Quick Books Care dont even respond to emails. 

 

The worst customer service ever !

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EmmaM
May 9, 2022

Hello Suzanne1, We're sorry that you have had this experience with the care team. We would like to help get this resolved for you. Do you get a delivery server down message or does it seem that they are sent but the customer is not receiving them? Does the same thing happen if you send one to your own email and have you added the safe sender email addresses to your email settings if it does? Have you also tried the steps in this article?

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emmam6
July 18, 2022

Hello Community Users👋, Below is the current update sent out today regarding the fix for the delivery issues on invoices in Quickbooks Online.

 

We're currently implementing measures to fix this issue. Please know that this is a high priority for us and will continue to be a focus and priority until fully resolved.
Our team is aware of the matter and is in the process of implementing a fix that will solve this issue.

Workaround:

In the meantime, while the issue is being worked on by our engineering team please continue to use the below options, as a workaround: 

  • You can save your form as a PDF and send it via email through your business or other email address
  • (For invoices or estimates only) You can send your customer a link to their invoice or estimate through SMS or messenger service. Simply click on “save and share link” then select “copy link” and paste it into your SMS or messenger service.
  • If you have a Gmail or G-suite email account, you can use the Send with Gmail feature to send QBO forms from your own address following the steps in Use your Gmail address to send invoices (https://quickbooks.intuit.com/learn-support/en-uk/help-article/invoicing/use-gmail-address-send-invoices/L7bMJtO01_GB_en_GB?uid=l4skpaqj).
  • You can save your document as a PDF, print it, and send your customer their forms via mail

or

  • Customers -> select Invoices -> batch actions -> Print -> Save as PDF -> email from onw email service
  • Statement of open invoice -> Open Invoices report -> Print -> Save as PDF -> email from your own email service

 

If you are experiencing difficulties implementing any of the proposed workarounds, please do not hesitate to reach out on this thread.

 

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