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June 15, 2022
Question

Can anyone help,, all my invoices are not sending via email and are sat there with “not sent “ against them?

  • June 15, 2022
  • 1 reply
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1 reply

MaryLandT
June 15, 2022

Hi there, chrisburrows2.

 

Right now, there's an ongoing issue where some QuickBooks outgoing emails, like invoices, are blocked or marked as spam by recipients. That's why customers are receiving invoices, invoices are bouncing back/not being sent, or gets marked as spam.

 

Our Product Team is currently implementing measures to fix the issue. You can perform the workaround I've outlined below.

 

  • Save invoices as a PDF and send them via email through your business or other email address.
  • Send a customer the link to their invoice through SMS or messenger service. Simply click Save and share link, then select Copy link, and paste it to your SMS.
  • Save the invoice as a PDF, print it, and send their invoice via email.

 

Once your customers pay what they owe, you can record the payment in QuickBooks. Check out this article as your guide: Learn how to receive and record invoice payments in QuickBooks Online.

 

Let me know if you have additional questions by commenting below. I'll be right here to answer your concerns.