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June 13, 2023
Question

Can anyone help me with regards to company logos? I have uploaded one but it doesn’t show up on the invoice.

  • June 13, 2023
  • 1 reply
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1 reply

June 13, 2023

Hi norseplastering-

 

Thanks for joining the Community. 

 

To check for any browser issues that may be causing this, please re-upload the logo after logging into QuickBooks through an incognito browsing window. To open an incognito window in Chrome or MS Edge, press Ctrl + Shit + n on your keyboard at once (or ⌘ + Shift + n if using a Mac device). 

 

To add the logo to your sales invoice, select the Settings wheel > Custom form styles (Take me there) > Select 'New style' to create a new template or Edit to upload your logo to an existing form > Make logo edits > Add a logo. Once you're ready, click Done to save your changes. 

 

Please note, there are requirements for logos in QuickBooks Online. The logo must be:

 

- a .gif, .bmp, .png, .jpg, .jpe, or .jpeg file
- smaller than 10 MB
- 24-bits or less in bit depth (or colour depth)
- using the standard RGB colour space

 

If you're needing any further help after checking this, get back to us below!