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November 26, 2019
Question

Can anyone help with updating my bank transactions?

  • November 26, 2019
  • 1 reply
  • 0 views
Unable to refresh my bank transactions (Santander). Every time I 'update', I get a 'Somethings not quite right' message saying 'An error occurred downloading your latest bank transactions. Please try again in a few minutes.' This has been going on 5 hours.

Steps I've taken so far are:
Changed browser from Chrome to MS Edge
Tried using Chrome incognito
Cleared the cache and cookies and restarted Chrome
Checked that I was able log in to the bank website
But none of the above has worked.

I'm considering disconnecting and reconnecting my bank accounts, but concerned that it might duplicate all the transactions I have so far.

Am I alone with this or is it a known issue that's being worked on?

1 reply

November 26, 2019


Hi andrew18

 

We appreciate that you state you are receiving the message you have included however are you also receiving an error number/code?

 

andrew18Author
November 26, 2019

Hi 


@payment after leaving wrote:


Hi andrew18

 

We appreciate that you state you are receiving the message you have included however are you also receiving an error number/code?

 



@payment after leaving wrote:


Hi andrew18

 

We appreciate that you state you are receiving the message you have included however are you also receiving an error number/code?

 


Hi @payment after leaving ,

 

No, there's no error number/code. The error message quoted in my original post was copied and pasted from the screen. The only thing missing is a red exclamation mark. Happy to supply a screenshot if it helps.

andrew18Author
November 26, 2019

Hi,

 

I've been looking a bit deeper into my problem of not being able to update my bank transactions and have an observation, could it be due to Open Banking?

 

I don't remember authorising any upgrade to Open Banking and it's been 107 days since the transactions were updated. Have I missed the grace period, maybe?  

 

Any thoughts?