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hannah-casswell-
April 16, 2023
Solved

Can i disable to custom invoice numbering without resetting to zero?

  • April 16, 2023
  • 1 reply
  • 0 views
I am integrating QBO with our WIX website and would like their invoic numbering to integrate properly. To do this, I have to turn off custom invoice numbering, but this resets the number to zero. I wondered if there is a way to continue with the old numbering format we've been using?
Best answer by ChristineJoieR

So, are you saying there is in fact no way of enabling invoices created through WIX to pick up our current sequence?


Yes, you are correct, @Hannah11_2. There isn't a way to pick the current sequence number for invoices that's been transferred from WIX to QuickBooks Online.

 

These normally happen when invoices come from a third-party application. It usually generates a new serial number for invoices.

 

With that, I suggest sending feedback to our product developer, as recommended by @GeorgiaC. This way, they can add this feature on the next software update. You can also follow the detailed steps provided by @JamaicaA above on how to send feedback.

 

If you like to create personalized invoices, you do it in QuickBooks Online: Customise invoices, estimates, and sales receipts in QuickBooks Online. 

 

Notify me in the loop if you still need assistance in recreating reports. I'll show you how to do it in QuickBooks Online.

1 reply

J
JamaicaA
April 17, 2023

You're right that turning off the custom numbers will reset it back to zero, @Hannah11_2. I've got a workaround for you to continue the old numbering format you're using. 

 

If you've disabled the custom numbers, turn them back on again. After that, create a new invoice and enter the following number from the old chain. 

 

Once done, turn off the Custom transaction numbers again. It should pick up the succeeding number moving forward.

 

I also recommend sending feedback requests to our Product Development Team. They will evaluate these to include in future updates. I'll show you how:

 

  1. Go to the Gear icon.
  2. Under the Profile column, select Feedback.
  3. Enter your suggestion, then click Next.

 

You'll want to track your suggestion through this website. You can also visit our blog to keep up with our recent events and developments.

 

See these articles to equip yourself with personalizing invoices and assigning transaction numbers: 

 

 

If everything's settled, check out this reference to learn how to receive customer payments: Record invoice payments in QuickBooks Online.

 

Don't hesitate to let me know if there's anything else I can help you with. I'll have you covered. Have a great day.

H
hannah-casswell-Author
April 17, 2023

Hi, I've tried that but as soon as the custom numbers are turned off again, it resets to zero still.

G
GeorgiaC
April 17, 2023

Hi hannah-casswell-, 

 

This is currently working as designed and the custom number would need to be edited manually after switching back on for the system to pick this back up. We recommend leaving feedback through the option above so that our development team can look at updating this in the future as we do see it can be an inconvenience. 

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