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C
chgreenaway
February 6, 2021
Question

Can my Paypal receipts be split into the net amount and then the fee? No fees are currently showing. How do i change this?

  • February 6, 2021
  • 4 replies
  • 0 views
Until March 2020 all receipts had the fee showing as a separate transaction.

4 replies

JessT
JessT
February 7, 2021

Hi chgreenaway,

 

If the PayPal receipt transactions are showing on your Banking page, you can use the Find match feature to look for multiple matching transactions. Then, if there is a difference because of a fee, you can click on Resolve difference and enter the details in the below table of that page.

 

Feel free to post again if you have other questions.

C
chgreenawayAuthor
February 7, 2021

I don’t really understand your reply. I know about finding a match, but can’t see how that resolves my issue.

I have automatic bank updates. Until last March the PayPal transactions were split in 2 - the fee and the rest. Now the gross amount just shows as a deposit. No fees.  

C
CharleneMaeF
February 7, 2021

I'm here to route you to the right support, Celia G.

 

I know the importance of tracking your downloaded PayPal fees in QuickBooks Online (QBO). As of now, we have an ongoing investigation (INV-42500) about this issue. We recommend contacting our QuickBooks Support Team so you'll be added as one of the affected users.

 

Here's how: 

 

For the old Help menu interface:

  1. Click the Help (?) icon at the top.
  2. Choose the Contact Us button.
  3. Type in INV-42500 on the What can we help you with box.
  4. Proceed with the Let's talk button.
  5. Select the Start messaging option.

For the new Help menu:

 

  1. Click the Help (?) icon at the top.
  2. Type Talk to a human.
  3. Enter INV-42500 on the What can we help you with box.
  4. Choose I still need a human.
  5. Select the Start messaging option.

 

In the meantime, you'll have to download transactions from your bank using a CSV file. Then, manually upload them into QBO. 

 

To ensure your financial records are accurate, I suggest reviewing the downloaded transactions and put them in the correct accounts. For the detailed steps, please see this article: Categorise and Match Online Bank Transactions.

 

It's my pleasure to assist you. Please know that I'm always here to keep on helping with your other banking task.

T
TAIF
August 17, 2021

This issue is still ongoing

C
ChristieAnn 11
August 17, 2021

Hi there, TAIF.

 

Welcome back to the QuickBooks Community. I'll share an update about the Paypal feed that is not bringing fees in QuickBooks Online. 

 

This matter is still tagged as ongoing and we're unable to provide an exact time frame when this will be fixed. Rest assured that our engineers are working to identify the cause of this issue to provide a solution.

 

For now, you'll have to manually import fees into QuickBooks Online so they'll show on the banking page as a workaround.

 

Then, I suggest contacting our QuickBooks Support Team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved.

 

Additionally, you can click this article to see steps on how you can reconcile your accounts so they always match your bank and credit card statements to avoid discrepancies: Reconcile an account in QuickBooks Online.

 

Drop me a comment below if you have any other questions related to banking. I'll be happy to help you some more.

T
Tanmoy Sinha
December 22, 2022

Hi

 

Is the issue still ongoing.

 

Is there a work around?

 

Thank you

Tanmoy

G
GeorgiaC
December 22, 2022

Hi Tanmoy, thanks for joining this thread - this issue was resolved; is your PayPal feed downloading the gross transaction and the fee transaction? 

T
Tanmoy Sinha
December 22, 2022

Hi

 

It just downloads the gross amount mostly.

 

Thanks

Tanmoy

A
Ashleigh1
December 22, 2022

Hello Tanmoy, we have had no other reports of this come in, could you reach out to our chat support or ring the help line on 0808 234 5337 the line is open mon to fri 8am to 7pm and is free from any UK landline or mobile, so they can look into this more for you and set up a screen share with you. 

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