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rob65davis
Jan 1, 2020 4:05 PM UTC
Question

Can't access Dashboard view,it's blank on mobile app so cant load in my expenses and receipt pictures?

Original commenter did not share additional details

3 replies

EmmaM
Jan 2, 2020 11:02 AM UTC

Hello Rob65davis

 

Can we confirm what level of user access you have with QuickBooks Online.Is it custom/standard, company admin or master admin?

The app has recently been updated to remove a bug that was allowing custom/standard users to use it  and  nowonly company admin and master admin users can use the app.

 

Emma

 

 

ElsieDance
Feb 6, 2020 7:31 PM UTC

mine is doing exactly the same :( I am the owner and have admin rights

JasroV
JasroV
Feb 6, 2020 8:28 PM UTC

Hi there, @ElsieDance

 

Let's change the data connection of your device. If you're connected to Wifi, try switching to cellular data or vice versa. This way, we can check if this issue is due to slow data speed.
 

If this issue persist, try to close and restart the app. For more details and troubleshooting steps, check this article for reference: Troubleshooting Quick-Start Guide for the QuickBooks Online app.

 

Also, feel free to check this article in case you need to track mileage in your QuickBooks Online Mobile App: Android mileage tracking troubleshooting guide.

 

Should you need more help or you have other concerns, you can always get back to us anytime. We're only a post away. 

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