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SGI
September 4, 2020
Solved

Can't record outgoing transfer - looks like a bug

  • September 4, 2020
  • 1 reply
  • 0 views

Have 1 non-categorized transaction on EUR bank account. -0.82 EUR. Transaction imported from .csv file.

In banking transaction shows with 0.82 in the "Spent" column.

This was a transfer to USD acc. Since QB Online does not support transaction from one foreign currency to another, I am doing a transfer to Contra GBP account - a special account that I have set up just for this per advice on this forum.

So, I select "Record as transfer", choose "Contra GBP" account, select exchange rate and click "add". 

For some reason my EUR account balance is increased by 0.82 instead of reduced, and when I go back to banking the transaction shows both in "For review" AND in "Categorized". When I click "undo" in "Categorize" transaction count on top (the one near the balance figure) shows me "2". But there is again only 1 transaction in "for Review" tab.

What is going on?

Best answer by payment after leaving

Hi SGI We recommend that you create the transfers from the EUR to the contra account and from the GBP account to the USD account manually, this should then auto match the transactions on the for review page.

1 reply

J
JonpriL
September 4, 2020

Hello @SGI,

 

There are times that your browser is full of frequently-accessed page resources, thus causing websites, like QuickBooks Online (QBO), to act weirdly. This can be the reason why you received unexpected behavior.

 

Please know that transfer funds between two accounts can only be done if both accounts have the same currency. But Let's consider logging into your QBO account using a private browser so we can isolate this issue. To do so:

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

If this works, you can clear your regular browser's cache so the system can start fresh. But if you get the same results while using a private browser, use a different browser app instead.

 

Lastly, here are articles you can read for ideas about how you can review a transaction in your account register: Find, review, and edit transactions in account registers.

 

If there's anything else that I can help you with, let me know in the comments. I'll be here to help.

S
SGIAuthor
September 7, 2020

Hello,

Tried clearing the browser - did not help.

And I am already using Google Chrome.

Please advise. 

P
payment after leavingAnswer
September 7, 2020

Hi SGI We recommend that you create the transfers from the EUR to the contra account and from the GBP account to the USD account manually, this should then auto match the transactions on the for review page.

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