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December 16, 2019
Solved

Can't upload sales receipts to QB. I go to the final step and click Next but nothing happens. Help please.

  • December 16, 2019
  • 1 reply
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I select the file, map the columns to the standard per QB, and selected the VAT codes and clicked Next. Nothing happens - it just stays on that page.
Best answer by EmmaM

My first attempt at importing the data comes up with error messages, saying the date is invalid, and that the data is invalid on certain lines. So I had to change the format of the spreadsheet.

 

When I import the 2nd time, it doesn't work or anything. I don't get it.


Hello Felicity-crabtre

We have had a look at the screen shot and we can see all mandatory boxes have been selected so all looks good on that side. It looks likely it is the CSV itself. Did you format the cells for date on the CSV? It could be it can not read that column or that other columns not needed have something causing the block.

Can we ask you to in the excel remove any columns you do not need and once done  right click on the top of the column for the date >go to format cells>date>ok>save the file as a CSV and then try and upload again.

Let us know if that works for you

 

1 reply

December 16, 2019

Hello Felicity-crabtre.

 

Thank you for reaching out to the Community.

 

When you have finished the mapping are there any fields marked in red or errors anywhere? If possible could you attach a screen shot of the last stage you get stuck on so we can take a look?

 

Thanks ^Becky

December 16, 2019

Hi Becky

 

Please see attached

 

Felicity

December 16, 2019

Thank You Felicity-crabtre.

 

Looking at the attachments there is nothing jumping out to me as to why this would not save, I think it could be a Cache issue and I would appreciate if you could Clear your Cache and Cookies and try this again? Please see link for steps in clearing cache and cookies.

 

Let me know how you get on.

 

^Becky