Can you amend an invoice marked as paid incorrectly?

It’s great to see you today, sandra6.

Thanks for joining the Online Community. I want to ensure you can change your invoice status.

I’m happy to walk you through the process. Here’s how:

1. Go to Sales on the left panel, then choose Customers.
2. Select the customer you’re working on.
3. Mark the box of the invoice you’re working on, then click on it.
4. Click 1 payment under the PAID status, then click on the Date link.
5. In the Receive Payment page, click on the Clear Payment button.
6. Choose Save and close.
7. Click Yes to confirm the modification of payment.

After unlinking the payment, go to the Transaction List page and check the invoice status. You should now see it as Open.

There you have it. These steps should get you pointed in the right direction.

Keep me posted if you have additional questions about working in QBO. I’ll be around to answer them. Enjoy the rest of your day!