Skip to main content
June 9, 2022
Question

Can you help me sort out my quick books it will not let me send any invoices out.

  • June 9, 2022
  • 1 reply
  • 0 views
Is the system not working.

1 reply

MaryLandT
June 10, 2022

I'm here to help ensure you're able to send invoices to customers, grannywoofwoof-y.

 

I haven't received a report about invoices not sending out. You may ask your customers to check their junk mail and spam folders. If they can't find the email, clear and then re-enter your email address.

 

Here's how:

 

  1. Go to Settings.
  2. Under Your Company, choose Account and settings.
  3. Select Company, then select the edit icon in the Contact info section.
  4. Clear the Company email field and enter the desired address as is, even if it appears correct. Be sure not to use any extra characters or spaces before, within, or after the address you enter.
  5. Select Save, then Done.

 

Once done, try sending yourself a test transaction. If you still don't receive the email, try using a different email address with a different domain. 

 

If you're still unable to send emails, please browse this article and perform other troubleshooting steps: Solutions When Customers are Not Receiving Emails.

 

If you're getting the same results, I recommend contacting our QuickBooks Live Team. That way, they can create a case to check why invoices aren't sending.

 

Keep me posted if there's anything else you need about sending invoices. I'm always around to answer your concerns.