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useraccounts52
June 5, 2024
Question

Can you please advice why our customers are starting to complain that they are not receiving monthly recurring invoices from Quickbooks Online?

  • June 5, 2024
  • 1 reply
  • 0 views
Can you please advice why our customers are starting to complain that they are not receiving monthly recurring invoices from Quickbooks Online? Some customers are having different branches with the same email address, but they receive invoices for some and for others they have not received

1 reply

E
emmam6
June 5, 2024

Hello Useraccounts52, thanks for reaching out to the QuickBooks Community.  We're sorry to hear that your customers are not receiving their invoices. We'd like to take a look into what is happening and get this resolved. We don't have any reports of recurring transactions not being sent. Was it the same day on the recurring transactions? If you go to the recurring template list report, do they show as scheduled?

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