Can you tell me why we are charged an additional £120.00 per month from Intuit that i am not getting invoices or notifications for?

Hello accounts190,

The following are the possible reasons why you have additional charges in QuickBooks Online:

• Payroll is turned on.
• Sales tax is added to the base subscription price.
• You had promotional discounts that have expired, so you are now being billed the regular price for your subscription.
• Your account is upgraded from EasyStart to Essentials, or from Essentials to Plus

To review the plan details of your subscription, here are the steps:

1. Click the Gear icon located in the upper right-hand corner.
2. Under Your Company, click Account and Settings.
3. On the left panel, select Billing & Subscription.
4. Check on the Plan details.
5. Click Done.

Please see sample screenshot below:

For more information, I've got this article that you can check: How to understand your subscription rates and charges.

You can also contact our Customer Care Team for further assistance about the charges.

Here’s how you can reach out to us:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Select Start messaging or Get a callback.

Feel free to post here if you have other questions or concerns. Thanks.