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January 4, 2023
Question

Cannot enter any expenses on quickbooks and there are no payees on expense page they have vanished whats going on ?? Thanks

  • January 4, 2023
  • 1 reply
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1 reply

January 4, 2023

Hi there, @jpowelljones64.

 

I'm here to provide some troubleshooting steps to help you enter your expenses. 

 

It could be that you're experiencing a browser-related issue. There are times that the browser is full of frequently accessed page resources, thus causing websites, like QuickBooks Online (QBO), to act weirdly. Try logging into your QBO account using a private browser.

 

You can use the shortcut keys below:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

 

If it works, go back to your regular browser and clear its cache. Or else, try using a different supported browser. It could be a temporary issue with QuickBooks and the current browser that you use.

 

To clear out temporary internet files that might have caused the issue. Use this article as a guide: Clear Cache And Cookies To Fix Issues When Using QuickBooks Online.

 

You can open this article to  provide details on how you can review, edit and delete the recorded expense in QBO: Enter and manage expenses in QuickBooks Online

 

For future reference, read through this article: Customize reports in QuickBooks Online. It'll help you learn about personalizing your report to show specific details that are only relevant to you and your business. 

 

Please know that you're always welcome to swing by anytime if you still have questions or concerns with QuickBooks Online. I'll be around to help. Take care and have a good one.