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user42996
July 11, 2019
Question

Cannot save invoice for existing customer as QB says they aren't on my list. Help?

  • July 11, 2019
  • 1 reply
  • 0 views
I select 'new invoice'. Start typing their name and it comes up in the drop-down selection box. I select it; complete the invoice click 'save' but it comes up as 'Something's not quite right. You must select a custromer. If the customer isn't on the list you can add it by typing the name and pressing enter'. This doesnt happen to my colleague. Only me.

1 reply

G
GeorgiaC
July 11, 2019

Hi user42996,

 

 

This sounds like a browser issue; please try clearing the cache on the browser you are using following our guide here, then shut down the browser and re-open and log back into QuickBooks. 

 

Let me know if this does not resolve the issue :)

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