CIS isn't automatically calculating

Thanks for posting in the Community, @whibbs1.

We received reports regarding users getting the same issue in QuickBooks Online (QBO). A ticket was already created and forwarded to our Product Engineers. They're now working to fix this as quickly as possible.

That said, I highly suggest contacting our Support team so they can add you to our notification list. This helps our Engineers determine the number of affected users. An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.

Here's how to reach them:

1. In QBO, click the Help (question mark) icon at the top right.
2. Type your concern and then click Let's talk.
3. Click Contact Us and then choose to Start a chat or Get a callback.

For now, you can enter the CIS amount manually on the invoices as a workaround.

For more insights about managing CIS in QBO, I suggest checking out these articles:

• CIS in QuickBooks
• Filing CIS in QuickBooks Online

Let me know in the comment section below if you have any other issues or concerns. I want to make sure everything is taken care of for you. I'm always here to help. Have a good one!

I am experiencing a similar issue with CIS not calculating, however, the invoices CIS products are related to are created via the API.

If I create the CIS invoice manually, the Less CIS field populates correctly. If I enter the exact same details via the API, the Less CIS field does not populate. It is also worth noting that the Less CIS field returns as null from the API when requested from an invoice that HAS an already filled Less CIS field.

Please can you provide any information on this?

Hello Adam, Thanks for getting in touch with the Community about the CIS not creating when invoices are imported. Which third-party app are  the invoices created in, and do you have the CIS product already entered in the third-party app invoice before it uploads into QB?