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rokinsjoinery
August 12, 2021
Question

Client cant open invoices it sends but in the link to open to show full invoice it states temporarily unavailable

  • August 12, 2021
  • 7 replies
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7 replies

GeorgiaC
August 12, 2021

Hi rokinsjoinery, thanks for joining us here on the Community 🙂

 

We're not aware of any issues with the email invoices at the moment, is this impacting all clients or only some? If you send an invoice to your own inbox do you see the same message?

 

Thanks!

JamesAshbyLocksmith
August 12, 2021

Yes, I'm getting the same reports from customers - they click on the link and get the 'Temporarily unavailable' message. I have tried sending myself dummy invoices to my inbox, and get the same problem, and to others, who get the same problem. So far all reports have come from iPhone and Apple users, but that could be coincidence.

My browser caches are cleared automatically when Safari closes, so it shouldn't be that possible issue causing the problem, as I shouldn't get the issue as caches are empty.

I have had to resort to emailing pdfs - not what I expected from a slick app like quickbooks, and it doesn't send the right business message either. People get stressed enough when they're locked out, and paying me shouldn't be made harder than necessary :smileyvery-happy:

AileneA
August 12, 2021

Hello, JamesAshbyLocksmith. 

 

This isn't the kind of experience that I'd like you to have while using a QuickBooks, and we know how much time it can take when something isn't working in your end. I suggest reaching out to our Customer support team. They can take a look at your account and verify what causes the unexpected behavior. Here's how:  

 

  1. Select Assistant from the top bar.
  2. Enter your questions. 
  3. Click Talk to a human.
  4. Then select your preferred support method: Message an agent (Live chat), Call an agent, or Get a callback.  

To ensure that you'll be assisted immediately, I recommend checking our support hours before performing the steps.     

 

You can click this article to see additional information on how invoices work in QuickBooks Self Employed: Create invoices in QuickBooks Self-Employed.

 

Please refer to this article to view various information on how QBSE is designed to help you record your self-employed income and expenses, track mileage, and prepare your Schedule C: QuickBooks Self-Employed Overview. 

 

Stay in touch if there's anything else I can help you today. Just mention my name and I'm glad to help. Stay safe!

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