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K
katiepalmbay-yah
October 7, 2024
Question

Created sales receipt with wrong amount. So created a new one. Have already void and deleted another and now it wont let me delete the incorrect one. Help please.

  • October 7, 2024
  • 1 reply
  • 0 views
It wants to now charge me the wrong VAT total based on these 2 wrong sales receipts, but wont let me simply delete them, as I have already done that for another.

1 reply

H
Heide DC
October 7, 2024
I'll guide you through the entire process of removing the sales receipt to ensure that we can avoid any charges, Katie.
 
Before doing so, may I ask if there's an error message that appears on your screen when attempting to delete the sales receipt? Sharing additional details, such as a screenshot, will help me address your concerns and provide an accurate solution.
 
You can consider refreshing the page by pressing the F5 key on your keyboard while you're on sales receipt page and delete it again.
 
You can follow these detailed steps to delete a sales receipt:

1. Go to the Sales menu and select the All Sales tab.
2. Find the sales receipt you want to delete and click to open it.
3. Find the More actions button at the bottom of the page and select Delete.
4.Click Delete to confirm.
 
Also, we can use a private browser to rule out any browsing history or cached files causing the problem. Here are the shortcut keys for accessing private browsers:
 
  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Microsoft Edge: press Ctrl + Shift + N
  • Safari: press Command + Shift + N

 

If you're able to do so, you can clear your browser's cache or use other supported browsers to identify if this is related to your current browser. 
 
Furthermore, you can check out these articles for future use if you need help handling your bank feeds:
 

 

I'll be right here to help you get back on track if you need anything else regarding managing your sales receipts. See you around.
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