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27 replies

September 12, 2023

Hi, how do I delete a logo from an invoice. I tried to upload a photo but it is incorrect and now I would like to delete it

September 12, 2023

Hello Lynette17, thanks for posting on this thread, if you have a look at this help article it has all the steps you need to be able to remove a logo.

September 26, 2023

I have chosen to put my bank details on the invoice, which is standard practice. However customers receive a link to a page that appears to be a dark pattern, asking my customers to nag me to sign up to your payment services so that you can take a cut of my revenue. It is resulting in uncertainty and un-necessary confusion by placing a large call to action asking if customers would like to contact me about ways to pay, whilst the link to my invoice which contains these critical details is minimised over on the right. How can I get this link to display this invoice rather than Quickbooks' disruptive message/advert?

September 26, 2023

Hello Visual, thanks for posting on this thread, where exactly are you/they seeing this? Could you provide us with more information, please? Thanks 

September 27, 2023

Here is a screengrab of what my customers see with some details removed. Dispite my invoice very clearly having bank details asking for a transfer, customers are contacting us because of this quickbooks message that introduces uncertainty and prompts on my side promotes Quickbooks payments, GoCardless and Paypal who would take a cut of my revenue whilst distracting the customer from paying. This is hindering my business.

October 4, 2023

I have a standard invoice that shows all my bank account details including $ & € accounts, However I have one customer who accounts department only want to see the sterling account, They are a very needy blue chip client so i have to comply.

I have created a custom invoice for them only but I can not work out how i apply the custom invoice to there account ?

October 4, 2023

Hi Steve, thanks for posting on this thread. 

 

It's not possible to designate invoices templates to specific customer accounts. Instead, you'd apply this at the point of creating the invoice by selecting Customise on the bottom toolbar > select the template from the list.

October 6, 2023

Just started, had the 'boarding session' they were supposed to send me links to the items discused, But they have not done so. Namely I receive a PO from the client via email attachment how do I upload that attachment from the PC into QB on-line presumably invoice?

T/Y

AlcaeusF
October 6, 2023

Hi Palcouk,

 

Welcome aboard to the Community space. I can help you upload an attachment to an invoice in QuickBooks Online.

Sometimes, email providers route QuickBooks articles to the email's spam folder. I recommend checking this section to verify if the links are showing to that section. You can also share with us the items discussed so we can send some articles for you.

 

There's an option to include attachments when you create an invoice in the Online version. You can see it at the bottom part of the transaction. From there, you can upload the PO file from your PC.

 

Here's how:

 

  1. Sign in to your QuickBooks account.
  2. Open the invoice.
  3. Scroll down to the bottom part.
  4. Click Attachments.
  5. Go to the file location of the PO.
  6. Upload the PO.
  7. Hit Open to upload.

 

Also, customizing the appearance and layout of sales forms is a simple yet effective way to enhance your business communications. I have a link here you can visit to learn more about creating sales form templates in QuickBooks: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

Feel free to keep in touch if you need more guidance uploading attachments or managing invoices. We're always available to help you out. Take care always. 

October 7, 2023

The onboarding session links email  came through later that night (I had allready checked junk)

I recieve a PO as a pdf attachment via email, I dont realy want to have to save that attachment to the PC to then upload from file explorer. I can see how to upload purchase receipts rec'd via email, but not a PO to then convert that to an Invoice.

When I do a QB help/search with "PO" in the criteriait seems to suggest that I need to upgrade from Essentials?

October 25, 2023

i tried to import data which before I do not have an issue but since yesterday, its shown :

 

what should I do to solve this issue

October 25, 2023

I’m here to address your concern about the error message you encounter upon importing invoices in QuickBooks Online (QBO), sari.

 

The error message pertains to importing invoices that have hit a stock item and are dated before the item’s stock as of date

 

For instance, let's say that on October 25th, you create a stock item and begin monitoring the amount on hand. QuickBooks won't allow you to save nor import an invoice dated October 24 if you try to use that item on it since that date falls before the day you start keeping track of the item's quantity on hand.

 

To rectify this, we can adjust your stock item as of date dated before your invoices are imported. Let me walk you through:

 

  1. Go to the Sales menu and select the Product and Services tab.
  2. Locate the stock item that could have been added to the invoices.
  3. Click Edit under the Action column.
  4. In the Product/Service information, navigate to the Quantity on hand section and click the Starting value hyperlink.
  5. Please take note of the prompt message and select Got it! to proceed.
  6. In the Stock Starting Value no. START window, adjust the As of date.
  7. Then, select Save and close.

 

Once sorted out, start importing your invoices again to get them into your company file. Before that, note that, can import a maximum of 100 invoices at a time with a 1,000-row limit per spreadsheet.

 

I’ll be pleased to assist you again if you have more concerns about importing data. Stay safe!

January 3, 2024

Hello

Our accountant has started to create our template invoice to send out to customers, how do i add our VAT number and correct some spelling errors?

many thanks 

January 3, 2024

Hi Teddy15, thanks for posting on the Community

 

The invoice template can be edited by navigating to the Cog > Custom form styles (Take me there) > Select Edit beside the template. 

 

Please note that you'll need to have the correct user roles to access specific tasks. If you need your access rights changed, contact the Primary admin user. 

 

The company VAT number is entered on the Tax settings (Taxes > VAT > Edit VAT > Edit settings). Once entered, this will automatically populate one any invoice with a VAT code applied. For further information on VAT in QuickBooks Online, see here

January 12, 2024

Good day, I would just like to know how we can add "custom fields" into our Invoice import file, do we use the custom field name as is, or do we have to use a prefix or something in that line?

 

Thanks

January 12, 2024

Hello Leanne95, thanks for posting on this thread, this is not possible you can only add a custom field when you create an invoice in the system.

January 15, 2024

Hi 

When logging into my self-assessment sheet to find out my turnover for the year, no figures have been entered. My expenses are showing in the column, but not the invoices that ive raised. I am obviously doing some wrong !