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J
JoBlair
December 6, 2023
Question

Credit Card Credit - mistake

  • December 6, 2023
  • 1 reply
  • 0 views

Hi 

 

I am just six months or so in to learning Quickbooks, and have a muddle I am trying to resolve.

 

A few months ago I posted an expense - or transfer - from the bank to pay an American Express card as a 'credit card credit' by mistake. This was unnoticed, then the transaction was categorised as a transfer on the bank side and reconciled. Having tried to amend it, now the bank account is reconciled, but in the American Express account I can't see a way to unpick this without unreconciling the bank account and posting it all correctly (Alternatively we could write it off to reconciliation differences but would really rather avoid this).

 

To add to this.... AMEX is listed both as a bank and as a supplier American Express (I inherited this), so this is  contributing to the mixup maybe.

 

Any ideas on this gratefully received!

 

thanks

Jo

 

 

 

1 reply

G
GeorgiaC
December 6, 2023

Hi Jo, thanks for posting on the Community

 

You can delete individual transactions if these have been entered incorrectly, even if they have a reconciled status. Doing so will create a discrepancy which will show on the discrepancy report when you go to reconcile the associated bank account.

 

We've put together a guide with tips on how to fix issues for accounts you've reconciled in the past. If you're needing any further help, we'd recommend starting a chat. Our agents here will have access to set up a secure screen share to view your QuickBooks with you in real time. 

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