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Stevie23
September 22, 2023
Question

Credit Card Refund and customer payments on same transaction

  • September 22, 2023
  • 1 reply
  • 0 views

We recently had to process a refund to a customer of £1800 and on the same day we had a credit card payment of £51.48. As a result the card processor charged us £1748.52 and took this by direct debit from our bank account. The issue we have now is that we can't reconcile this payment because QB won't let us reconcile a credit receipt and invoice payment on the same transaction

1 reply

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GeorgiaC
September 22, 2023

Hi Stevie23, thanks for joining the Community

 

You can record the £1800 refund to your customer following the steps below:

 

1. Select + New.
2. Select Refund receipt.
3. Select the customer you want to refund from the Customer ▼ dropdown.
4. Enter the details in the fields using the info from the original sale.
5. Select which payment method and account you wish to refund the customer from.
6. Select Save and close

 

After this, use the Pay down credit card function (+ New > Other menu) to record the £51.48 payment. 

 

Make sure the date is the same as the refund receipt. You can then tick both transactions when reconciling the account to this or a later date. 

 

S
Stevie23Author
September 25, 2023

Thank you for that, however it wasn't us paying our credit card it was a customer paying us with credit card to pay an outstanding invoice so we had a customer pay an invoice of £51.48 on the same day that we refunded a customer £1800 and as far as I can tell quickbooks won't let me use the same bank transaction for an invoice payment and a refund receipt

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Ashleigh1
September 25, 2023

08 Hello Stevie23, thanks for coming back to us, So for the 1800, if the payment is on the banking page in QuickBooks, you can just add it as an expense (+ new>expense>) post it to debtors> no VAT and then create a credit note (+ new> credit note) and link them both on the customer’s account (Sales>customer>click on customer in question) by going to new transactions>payment tick the expense and credit note to offset it.  For the 51.48 you can add it as a credit card payment. 

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