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Credit refund handling in different divisions of company

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Hi,

We have a customer that has different divisions and we used to invoice them separately (As separate customer in Quickbooks Desktop 18). Two months ago we have issued a credit note as available credit to one of division. Yesterday we have received a payment from another division of the same company and they already deduct that credit note amount. But in quickbooks i can apply the payments of one division to credit note of other division. Can anyone tell me how i can handle it. Thanks

QuickBooks Enterprise Suite

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DileepaNirmalAnswer

Dear Sajjad,

If there were agreements with all divisions to bill them as separate, how can they deduct that amount which liable to another division? I think you can asked a revised invoice from them.

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DileepaNirmal

Dear Sajjad,

You can request a revised invoice from that division by explaining the situation or you can account both divisions' transactions while considering all divisions as an one supplier.

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Sajjad334Author

We have individually signed agreements with all these divisions (Approx 5 Agreements) and we are bound to invoice them separately with Name and address of divisions. And i also files VAT returns for that credit memo.

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Ashleigh1

Hello Sajjad334, Welcome to the Community page, can we ask what version you have exactly is it Pro, Premier, Premier Accountant, Enterprise.

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