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TerryM0
Jan 18, 2021 9:00 AM UTC
Question

Customer cannot open invoice with `sign in`?

I am new to QB (Self Employed) and just sent my first invoice to a customer. He tells me he cannot open the invoice without having to `sign in`? I have sent a test email to myself and have no problems. Any ideas?

 

Thanks, 

 

Terry

1 reply

EmmaM
Jan 18, 2021 9:18 AM UTC

Hello TerryM0, Could you ask is he opening the invoice through a mobile device or a computer and ask if it is the latter if he can copy the URL and post it in a private window on the browser and does he then get the same outcome?

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