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TerryM0
January 18, 2021
Question

Customer cannot open invoice with `sign in`?

  • January 18, 2021
  • 1 reply
  • 0 views

I am new to QB (Self Employed) and just sent my first invoice to a customer. He tells me he cannot open the invoice without having to `sign in`? I have sent a test email to myself and have no problems. Any ideas?

 

Thanks, 

 

Terry

1 reply

E
EmmaM
January 18, 2021

Hello TerryM0, Could you ask is he opening the invoice through a mobile device or a computer and ask if it is the latter if he can copy the URL and post it in a private window on the browser and does he then get the same outcome?

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