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E
EAE1
May 5, 2021
Question

Customer Invoices - refunding deposit then voiding invoice

  • May 5, 2021
  • 1 reply
  • 0 views

Hi and thank you in advance for your help!

 

When we sign up a new order we take a deposit up front and then the rest is paid on completion of the job.

 

I have a customer invoice on the system (QBO) for the full amount of £4,500 and I have 'received payment' via the invoice from the customer of £450 (deposit) and this was reconciled through the bank account and was included in the VAT reporting a couple of months ago.

 

This customer has now cancelled and I have refunded the £450 from our bank account.

 

Please could you advise me of the best way of recording this refund and then removing the invoice from our sales figures?

 

Thank you

 

 

1 reply

A
Ashleigh1
May 5, 2021

Hello EAE1, 

 

Welcome to the Community page, 

 

So what you can do is record it as a refund and then just match it up to the banking transaction after you have record the refund. 

 

So if you go to the + new icon>select refund receipt> fill in all the information> click on save and close> go to the banking page and as long as the date, account and amount is the same then you will see match on the transaction to then click on and this will then move the transaction from for reviewed to categories for you. 

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