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November 24, 2022
Solved

Customer paid an invoice by bank transfer but paid in three separate payments. The payments show up in my bank register and have been reconciled invoice shows as unpaid.

  • November 24, 2022
  • 1 reply
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I am using quickbooks online, how to correct please.
Best answer by GeorgiaC

Hi yes the payments are recorded as deposits to Debtors


Thanks Jim1954, please select 'receive payment' on the invoice and the unapplied deposit payments should then show under 'credits', where you can tick to apply to the invoice payments. If the total amount of the transactions in the bank feed is the same, you can then exclude these (tick the check box to the left of the transaction in the for review tab > exclude).

1 reply

November 24, 2022

Hello Jim1954,  thanks for posting on the Community page, if you got into that invoice and click receive payment this will then change the invoice from unpaid to paid and you can on the banking page then match the payments to the invoice. 

Jim1954Author
November 24, 2022

Unfortunatey I have tried that solution but it duplicates the deposits in my Bank. It seems that the deposits need linking to the invoice.

November 25, 2022

Hi Jim1954 As the original payments have been reconciled you'll not be able to match the payments, as you've discovered, to those that are appearing on your bank statements. Are the payments that are reconciled and should be attached to the invoice showing as deposits?