Skip to main content
M
MAX0WER
June 12, 2024
Question

Customers not showing on customer list.

  • June 12, 2024
  • 1 reply
  • 0 views

when I create an estimate or invoice, I can select a list of customers (or clients) that I have created over the last 7 years or so. 

But for some reason, not all customers are showing on the iPhone app. When I log in on Safari, the customer list shows, but incredibly difficult to navigate on Safari on iPhone. 

I didn’t realise that there were actually a lot more customers missing from my list in the app than I thought. 

I have deleted and reinstalled the app, logged out and back in again but nothing seems to work. QuickBooks just seems to be getting worse lately. 

1 reply

MariaSoledadG
MariaSoledadG
June 12, 2024

I can see how you want this resolved so you can work again using the app, Maxower.

 

Issues like this happen due to a lack of storage space on your phone, corrupted system files, registry errors, or other underlying issues. Since you've already uninstalled and reinstalled the app, and yet the problem persists, I suggest contacting our support team so they can take a look and investigate further. They have the tools to pull up your account in a secure environment and determine what's causing the issue. To do so, follow the steps outlined below:
 

 

  1. Sign in to your QuickBooks Online company.
  2. Click Help (?).
  3. In the Search bar, select Contact Us to connect with a live support agent.
  4. Choose a way to connect with us:
    • Start a chat with a support expert. Live chat all day, M-F.
    • Call us. Mon-Fri, 8:00 AM to 10:00 PM, and Sat-Sun, 8:00 AM to 6:00 PM.

 

Moreover, check out the available reports that you can use depending on your subscription level. I've added this resource for reference: Reports Included in your QuickBooks Online Subscription. 

 

Drop your reply below if you have further questions about the customer list on your app. Please know the Community is always here to help you. 

J
James Read
June 12, 2024

I can confirm the iPhone app is currently 100% broken (nothing is syncing correctly, data / invoices / customers / payments etc are missing). See other forum reports on the issue.

 

I reported 23rd May. It’s a worldwide issue, with users all reporting slightly different data missing, but the similarity is sync is broken, so data is missing / not synced (totals don’t match etc).


Delete / re-install (and wait for company data to download) is usually the first test / fix for app issues, and at some point it will be the fix…but not until QB have worked out and fixed the sync issue.


After a normal delete / re-install, one of our accounts would take 2-5 minutes to “download company data” (5 years days). Since the bug, it only takes 2 seconds. I’ll know it’s fixed, when it syncs and all the totals match (eg overdue invoices show as 2/3’s what they should be, compared to the web app.

 

We have multiple accounts and multiple users, so I know when an issue affects everyone…and this affects everyone.

 

For now, if you want to see correct data on an iPhone, you have to use the web app on Safari via qbo.intuit.com (which is really, really fiddly for the average user to use on an iPhone, so the fix can’t come soon enough).

Terms & ConditionsAccessibility statement