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Salman997
June 9, 2023
Question

different balance between general journal and invoices entry methods

  • June 9, 2023
  • 1 reply
  • 0 views

I USE QUICKBOOKS 2020 PREMIER, WHEN I POST A PAYMENT TRANSACTION FOR A CUSTOMER BY USING JENERAL JOURNAL ENTRY I CREDIT THE ACCOUNT RECEVABLE AND DEBIT THE CASH AS A PAYMENT AGAINTS THE FIRST ENTRY ( DEBIT THE ACCOUNT RECEVABLE AND CREDIT THE INCOME ) UNTIL NOW EVERYTHING IS OK and balance in customer center is 0  BUT LATER I WANTED TO USE THE (INVOICE and receive the payment  method ) TO POST PURCHASE TRANSACTION FOR THE SAME CUSTOMER insted of general journal entry BUT IT SHOWS THAT THE CUSTOMER HAS a previous CREDIT when i want to receive payment  AS QUICKBOOKS DID NOT UNDERSTASND THAT THE CUSTOMER PAID AGAINST HIS OUTSTANDING BALANCE  when it was recording IN JOURNAL ENTRY so i should chose between invoice or general journal as a posting method to avoid this confusion?

1 reply

A
Ashleigh1
June 9, 2023

 Hello salman997, welcome to the Community page, If you have  been posting stuff against the accounts receivable account and not putting it against an invoice then it may initially show as no balance, but you should be putting those against something, especially if you no want to start creating invoices for that customer. all those accounts receivable payments will be acting as a credit when any invoice is created because QuickBooks wants to match them against an invoice.

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