Do we still have to pay 25.20 per month for the use of an accounts package that we are not using to invoice anyone because of covid 19

Hi, mark147.

I totally understand how the Covid19 situation has affected the lives of a lot of people. Our best option is to contact our support team. This way, they can help you suggest and discuss other alternatives they can offer for your subscription. They also have the tools to pull up your account in a secure environment.

Here's how to reach them:

1. Sign in to your account.
2. Click Help on the upper-right corner.
3. Select Contact us.
4. Type your concern.
5. Click Let's talk.
6. Choose Get a callback.

For future reference, please check out these helpful articles: Manage Your QuickBooks Account For.

You can always touch base with us if you need further assistance. We're always right here to help you anytime.

@mark147 

You may cancel your account for the time being, put the record manually in XLS, and resubscribe your QBO account within 12 months.

Just my 2 cents.