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January 16, 2021
Question

Does anyone have an answer I have set Open Banking and I have disconnested and reconnected bank I have updated but all 2021 transactions are not downloaing Thanks

  • January 16, 2021
  • 1 reply
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1 reply

AlcaeusF
January 16, 2021

Thanks for reaching out to the Community, @userenquiries2.

 

May I know which specific bank you've connected to QuickBooks Online (QBO)? Also, may I know the error message that you're getting? Any additional information will be much appreciated.

 

In the meantime, try signing into your QBO using a private browser (incognito). This will help us check if this is a browser-related (cache and cookies) issue.

 

Here's how:

 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).

 

Once logged in, let's try to manually update or download the transactions again. Here's how:

 

  1. In QBO, go to the Banking menu at the left pane to get to the Banking page.
  2. Click the Update option at the upper right.

 

If it's successful, go back to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

If the same thing happens, consider checking out these articles for more troubleshooting steps:

 

 

After that, you can now proceed with the reconciliation process. Visit this article for future reference: Reconcile transactions that are older than your opening balance in QuickBooks Online.

 

Reach out to me in the comment section below if you have any other issues or concerns. I'm always here to answer them. Have a good one!