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optimumaquatics-
Jul 26, 2022 12:27 PM UTC
Question

Does anyone have problems with schools receding their invoices, they only seem to get them on the second attempt

I’m in the UK

2 replies

GeorgiaC
Jul 26, 2022 1:51 PM UTC

Hi optimumaquatics, thanks for joining the QB Community 🙂

 

Do you receive any bounce-back error when sending the invoices? For convenience, we've put together a guide with steps to cover to make sure that important emails from Intuit are received - the easiest way to do this would be to have the customer mark any emails that are received to the spam folder as 'not junk'. 

Andrew124
Jul 26, 2022 3:33 PM UTC

Yes, but there is also a known issue of QBS invoices not being received by customers. It's been going on for 4 months and QBS IT team are working on it. It's a major problem with the software at the moment. Have a search through the support forum and you'll find a number of entries about it. You'll also find what the issue is.

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