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D
DevlinR Maguire
December 6, 2019
Question

emails faint customers cant read them

  • December 6, 2019
  • 2 replies
  • 0 views

Customers are getting emails that are incomplete,faint and unreadable, missing pages

2 replies

C
Catherine_B
December 6, 2019

Hello there, DevlinR Maguire.

 

 

I've checked for similar reported issues in our list and didn't find any. They can perform a few browser troubleshooting steps to clear stored files. Piled-up cache files can cause regularly visited sites not to function well. 

  1. Let them open their emails through a private browser and check the emails from there. This is to see if the contents are shown well.
  2. If it worked fine, let’s clear your regular browser’s cache to remove those files that were stored.
  3. Other browsers can help us get rid of this unusual behavior. We support Google Chrome, Internet Explorer, Mozilla Firefox, and Safari browsers. 

Keep me posted on how this works. 

D
DevlinR MaguireAuthor
December 6, 2019

If I send the same email compiled in different invoice software it works fine the issue is with QB not the client or my computers, Give me your email and I will send you a mock invoice then tell me there is not an issue

R
RaymondJayO
December 6, 2019

Hello there, @DevlinR Maguire, 

 

We're unable to provide you our email because we value data security in this forum. With this, I'd suggest getting in touch with our Customer Support Team. You can request them to send a mock invoice to investigate why your customers are getting emails with incomplete and missing pages. They'll be able to resolve this for you. Here's how: 

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern under What can we help you with?.
  4. Click Let’s talk.
  5. Choose a way to connect with a live agent. 

 

The screenshot below shows you the first two steps. 

 

Once fixed, you can always go to the Sales menu. Then, select the customer profile and check the Status column in the Transaction List (see the screenshot below). This helps you review the statuses of your invoices. For more information, see the How will I know if already sent an invoice? section through this article: Send An Invoice. 

 

I'll be right here to help if you have other concerns. See you around and take care always, @DevlinR Maguire. 

D
DevlinR MaguireAuthor
December 6, 2019

There is no help at the top right unless you mean on some other page, this is what I mean about support being useless why is every thing not in the one place instead of dead ends,  meaningless instructions, and being fobbed of with just tell them anything  

Adrian_A
Adrian_A
December 6, 2019

I've also experienced this issue before, DevlinR Maguire.

 

Let's run some troubleshooting steps to resolve this matter. 

 

First, let's refresh QuicKBooks page by clicking the refresh icon at the upper part.

 

 

Then, if the ? Help icon still won't show, then we can proceed to our next troubleshooting step.

 

Try using a private or incognito window. This type of window will not store any cache that causes the page to load slower.


Then if it works, you can go back to your regular browser and clear its cache. When the cache is piled up, it can cause an unexpected issue on the page you've opened.


You can also use a different supported browser like Google Chrome, Mozilla Firefox, Internet Explorer, and Safari.

 

The QuickBooks Community team is always up to help you.

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