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January 30, 2022
Question

Error code when customer trying to pay an invoice "try again or come back later"

  • January 30, 2022
  • 1 reply
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1 reply

MaryLandT
January 30, 2022

Let me provide troubleshooting steps to get rid of the error so your customer can pay an invoice online, thegreendog2018.

 

You can ask the customer to open and pay the invoice using a different browser. They can select any of these browsers.

 

  • Google Chrome
  • Mozilla Firefox. 
  • Microsoft Edge
  • Safari 11 or newer (Mac only)

 

If the customer can pay the invoice on a different browser, you can ask them to clear the cache and cookies on their regular browser. Follow the steps to clear the cache for your browser.

 

 

After clearing the cache, make sure to restart their browser for changes to take effect.

 

If they're still getting the error, they can try again to pay in an hour. If the same issue persists, I recommend contacting our QuickBooks Online Support Team. 

 

That way, they can create a case and forward it to our Payments Team for further investigations. Here's how:

 

  1. Go to the Help (?) icon.
  2. In QB Assistant, enter the topic you need help with. You can also enter questions.
  3. Select Contact Us to connect with a live support agent.
  4. Choose a way to connect with us.

 

Once your customer is able to pay invoices, you can record the payment. Please follow this article for the detailed steps: Learn how to receive and record invoice payments in QuickBooks Online.

 

Keep me posted if there's anything else you need about letting customers pay their invoice. I'm always right here to help you.