Etsy transactions for this month not showing in quickbooks

I contacted you yesterday because in quickbooks no transactions wher showing for this month from one of my 3 etsy shops.  everything from the other 2 shops  and also my bank and paypal was showing ok . the person  thate talking to did not seem to understand and kept talking about my bank even throw the problem was nothing to do with my bank.  They were looking into it and contacting me by email but nothing up to now. After I got off the chat and checked my quickbooks all transactions from another of my shops have disappeared so now for November transactions for 2 of my 3 etsy accounts are missing from quick books.