Expenses in mobile app not working?

Hello there, paul174.

Let’s perform some basic troubleshooting steps to get you back on track.

Before we proceed, make sure your user type is not set to Standard. This is to ensure you can access any areas in the company.

To start, change the data connection on your device. If you're connected to Wi-Fi, turn it off and use cellular data and vice versa. Then, open QuickBooks again and access the Expenses menu.

If you get the same result, close and restart the app. If the issue persists, clear the app's data to start fresh. The steps differ depending on your device.

For Android users:

1. On your device, click the Settings icon and choose Apps.
2. Select QuickBooks from the list and tap the Storage option.
3. Then, hit the Clear Data link.

For iOS users, follow the recommended steps in this article and proceed to the iOS section: Troubleshooting Quick-Start Guide for the QuickBooks Online app.

This article provides quick access to useful resources if you are using QuickBooks mobile app. Click on the link to view more information about the guide. Please know it’s from another region, but it also applies in the UK version: Mobile applications hub.

Don’t hesitate to post a comment below if you need further assistance working in QBO. I’ll be around to help and make sure everything is taken care of for you. Have a good one.