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Pennine_Jim
July 26, 2023
Question

"Find Match" no longer working

  • July 26, 2023
  • 1 reply
  • 0 views

Yet another issue on QB online.

In transactions, when I click on a transaction and click “find match”, it just refreshes the page and starts the process again. Tried this with a few transactions.

Is this another bug to be fixed?

Thanks

1 reply

J
JamaicaA
July 26, 2023

I understand the inconvenience of being unable to use the Find Match feature, @Pennine_Jim. There are some troubleshooting steps we can perform to verify if this is a webpage issue.

 

The cache piled up on your browser affects the program's performance. To isolate this, use a private browser to access your QuickBooks account. It doesn't retain local files to help rule out the possibility of a webpage issue.

 

Here are the keyboard shortcuts:

 

  • For Firefox, press Ctrl + Shift + P
  • For Chrome, press Ctrl + Shift + N
  • For Safari, hold down Command + Shift + N

 

From there, try to match the transactions again. If this works, clear the browser's cache to start with a clean slate. You can also use other supported browsers as alternatives.

 

See this article to review downloaded bank and credit card transactions and put them in the correct accounts: Categorise and match online bank transactions in QuickBooks Online.

 

To guarantee that your bank and credit card statements match entries in QuickBooks, open this guide: Reconcile an account in QuickBooks Online.

 

You're always welcome to reply in the comments below if you have additional concerns about handling transactions. We're here to help you anytime. Keep safe.

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