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March 7, 2024
Question

For weeks I have been unable to match transactions in my bank feed with invoices in QB using the app. I just get: "we can't process this transaction". How do I fix this?

  • March 7, 2024
  • 1 reply
  • 0 views
Only happens in the QB app. Works OK on pc. Have tried multiple devices, same result. I can process sales receipts from the Bank feed, just not match to existing invoices.

1 reply

March 7, 2024

Hello there, @labrydog. I understand the convenience of matching your invoices using the QuickBooks App. Rest assured that I'm here to route you to get the support you need.

 

Upon checking here, there's an ongoing investigation about matching your bank feeds with invoices using the QuickBooks app. Our engineers are aware and are working on finding a fix. 

 

To ensure you receive updates regarding the issue, I recommend contacting our support team to add you to the list of affected users. 

 

Here's how you can contact them:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. In QB Assistant, enter the topic you need help with. You can also enter questions.
  4. In Search, select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
  • Start a chat with a support expert. Live chat all day, M-F.
  • Ask the community to get help from businesses like yours.
  • Call us. M-F, 8:00 AM to 10:00 PM, and S-S, 8:00 AM to 6:00 PM.

 

In the meantime, please use the browser version of QuickBooks to match your transactions.

 

Additionally, you can also run a profit and loss report using the app.

 

We appreciate your patience and understanding while our engineers work on resolving this matter.