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August 14, 2023
Question

Has anyone else's invoice and quotes all disappeared from there quickbooks

  • August 14, 2023
  • 1 reply
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1 reply

August 14, 2023

Welcome to the Community space.

 

We appreciate you allowing us to assist you in retrieving your invoices and quotes inside QuickBooks Online (QBO). Know that this isn't the experience we'd want you to have. We understand the urgency of this matter and aim to provide an accurate resolution to our customers to help them address their queries on time. 

 

It may have something to do with your browser, as it can accumulate temporary internet files that can affect your experience when using the program. You'll want to access your account in an incognito or private browser to rule out the possibility of being in this situation. You may use these shortcut keys:

 

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

Once you're in, try to check if your quotes and invoices is available. If it works and you're able to get through, you can proceed to clear your browser's cache. Refer to this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

 

If it persists, you may want to utilize the Audit log feature to check if your invoices and quote's been deleted from your company file. You can visit this page for further guidelines on how to use the Audit log feature: Use the audit log in QuickBooks Online.

 

If you're still unable to retrieve invoices and quotes, we'd recommend contacting our Customer Care Team. This way, they can access your account in a secure environment to conduct further investigation to determine the root cause of the problem. See this article for more information: QuickBooks Online Support.

 

Furthermore, we've got these articles to help you manage invoice payments, and get a clearer picture of your data inside QBO:

 

 

Please let us know how it goes. We're determined to provide further assistance to help you get through this and retrieve your invoices. We're also open 24/7 to help you improve your experience using QuickBooks. Feel free to visit us anytime. Take care!