Has anyone had any issues with the search tool just spinning around and not connecting to the transaction?

I want to ensure you'll get the best help with concern, catherine-tobin.

Can you share with me if what Transactions are you referring to? This way, I'll be able to verify and check for any open investigation. 

In the meantime, you need to try to connect your account using a private browser to help us determine if this is a browser-related issue. You can rule this out by using an incognito window: 

• Google Chrome, press CTRL  + Shift + N
• Mozilla Firefox: press CTRL  + Shift + P
• Internet Explorer: Press CTRL  + Shift + P
• Safari: press Command + Shift + N

Log in to your QuickBooks Online account again. When you're able to do so, go back to the regular browser and clear the cache. 

 If you're referring to bank transactions and you can't able to see it, you can check out this article for more troubleshooting steps: What to do if you can’t find downloaded transactions in QuickBooks Online.

Don't hesitate to post again if you have any QuickBooks issues. The Community is always right here to help you.