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April 13, 2020
Question

Hello I am unable to view a sent invoice. I have tried double clicking on it and clicking on view but it will not open

  • April 13, 2020
  • 1 reply
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1 reply

April 13, 2020

Hello @alanandjeni,

 

Your browsing history can be the reason why you're unable to open and pay a sent invoices. Thus, let's perform some browser troubleshooting steps so you can open and pay them successfully.

 

Let's begin by accessing your account in a new incognito or private window of your browser. This way, we can check if this issue is related to your current browser or not. To do so:

  • Google Chrome: Ctrl Shift N
  • Internet Explorer: Ctrl Shift P
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

From here, you open and pay your invoices. If you can do so without any issues, you can clear your browser's cache so your browser can start from scratch. But  if you still have the same issue, let's switch and use a new browser application.

 

In case you need some related articles in managing your expense transactions, you can always visit our Suppliers and Expense articles for reference.

 

If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help.