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February 13, 2020
Question

Hello, I've send an invoice to the wrong client-how can I cancel this invoice, please?

  • February 13, 2020
  • 1 reply
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1 reply

Kristine Mae
February 13, 2020

We're unable to cancel a sent invoice, Info739. You may inform the customer to disregard the email.

 

Then, let's delete, recreate the invoice, and send it to the correct client. I'll guide you with the steps.

 

First, let's delete it. Here's how:

  1. Open the invoice.
  2. Click More, then select Delete.
  3. Select Yes to confirm.

Then, let's recreate the invoice and ensure we're choosing the correct client. Here's how:

  1. Click the New or Plus sign (+) button.
  2. Select Invoice.
  3. Fill in the necessary fields.
  4. Click Save and send
  5. Click Send and close

Once your client pays, you can record the payment in the program. 

 

If you need anything else, shoot a comment below. We're here to help you.