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andrew18
March 9, 2021
Question

Help with invoice header layout

  • March 9, 2021
  • 1 reply
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Hi, Our invoice header layout should be showing our company number - the box to display it has been ticked and when you look at the preview it appears correct. However, when I look at an actual invoice, the company number has been replaced by our UTR number. I know this seems impossible, but I've been back and forth between edit view and looking at actual invoices a number of times and can't work out how to change it.

1 reply

M
MadelynC
March 9, 2021

I have some troubleshooting steps here, so the company number will show up again, @andrew18.

 

Ideally, the cache speeds up your browsing experience by giving fast access to certain data if you need it again. However, this stored information you've recently used can sometimes become corrupted, which leads the program to misbehave.

 

Try to open your QuickBooks account and redo the process using an incognito or private window. You can use these keyboard shortcuts below:

 

  • Google Chrome: press Ctrl + Shift + N  
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

If it works, go back to your main browser and clear its cache to start fresh. You can also use other supported browsers as an alternative. In addition, it would be best to utilize the Health Checkup Tool. It is used to check multiple aspects of the browser to make sure the application runs seamlessly.

 

You can visit this detailed guide on how to email and customize sales forms in QuickBooks. This provides more information to personalise the form to match your business.


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