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August 16, 2021
Question

Hi All, none of my customers can seem to open the invoices i am sending, Is anyone else having trouble with their invoices?

  • August 16, 2021
  • 1 reply
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Original commenter did not share additional details

1 reply

katherinejoyceO
August 17, 2021

Hi there, @gatman-sp-gmail-

 

Thanks for posting your concern in the Community today. You can let your customers view the invoice using a private browser or an incognito browser. 

 

This way we can isolate the prompt for a possible browser-related. Here are the shortcut keys you can use:

 

  • Google Chrome, press CTRL  Shift N
  • Mozilla Firefox: press CTRL  Shift P
  • Safari: press Command Shift N

 

If they can view their invoice successfully, you'd want to let them clear the cache of their regular web browser. Otherwise, let them use other supported browsers.

 

For future reference, check out this article to view different details on how QBSE tracks everything about your transactions so your account stays accurate: QuickBooks Self-Employed Overview.

 

Let me know if you have other questions or concerns about invoices. The Community is here to lend a hand.