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dave-s
February 7, 2019
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Hi For the payslip email what happens if the persons surname only contains 4 letters

  • February 7, 2019
  • 1 reply
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Original commenter did not share additional details
Best answer by RenjolynC

Hi dave.s, 

If you are referring to the employee's password for their payslip email, it is consist of eight characters, in the format of:

  • First 4 letters of the employee’s surname (lowercase).
  • First 4 characters of the NI number (lowercase). If no NI number is present in QBO, the year of birth is used.

Example: The password for Ben Narramore with NI no. AB 12 34 56 D would be narrab12.

 

For any other questions or concerns, feel free to reach out to me. Thank you. 

1 reply

RenjolynC
RenjolynCAnswer
February 7, 2019

Hi dave.s, 

If you are referring to the employee's password for their payslip email, it is consist of eight characters, in the format of:

  • First 4 letters of the employee’s surname (lowercase).
  • First 4 characters of the NI number (lowercase). If no NI number is present in QBO, the year of birth is used.

Example: The password for Ben Narramore with NI no. AB 12 34 56 D would be narrab12.

 

For any other questions or concerns, feel free to reach out to me. Thank you. 

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dave-sAuthor
February 7, 2019
Hi my problem is that the employees surname only has 3 letters. What does it do then?
    E
    emmam6
    September 9, 2022

    Hello Community Users, Just wanted to pop in and add some clarification. In the case the Employee surname is 3 characters long you would use all the 3 letters of the surname and the first 4 characters of the National insurance number as the password. Any questions on this feel free to add to this thread. Thanks

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