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September 18, 2023
Question

Hi I am using the mobile app but my invoice and payee list has disappeared only showing items from last night, how to I restore them?

  • September 18, 2023
  • 1 reply
  • 0 views
App must still remember them as had to recreate a payee I use frequently and I said I couldn't use an existing contact

1 reply

September 18, 2023

Hello there, georjess. We appreciate you for choosing the Community forum to raise your concern about the missing invoice and payee list on the QuickBooks Online (QBO) mobile app. Let us share some insights about this matter.

 

We understand the importance of resolving the issue as soon as possible for this function to run smoothly. However, we have an ongoing investigation into this exact issue stated above. Rest assured that our engineers are working diligently to get this fixed promptly. We appreciate your patience as we investigate this further.

 

You may contact our QuickBooks Online Support Team so they can add you to the list of affected users and get a notification via email of any updates.

 

Here's how:

 

  1. Sign in to your QuickBooks account in a web browser.
  2. Go to Help.
  3. Select Contact Us.
  4. Enter your concern, then select Let's Talk.
  5. Choose a way to connect with us:

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

In the meantime, you'll want to utilize your invoices in your browser. See the following articles for details:

 

 

We've also included these articles for future reference in managing sales forms using the mobile app:

 

 

Please let me know if you have any further concerns. We'll be there to help you out. Enjoy the rest of the day, georjess!